FAQ

Creating an account at Free Spins Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details including your name, date of birth, email address, and physical address. You'll need to create a username and password for your account. Make sure all information is accurate, as this will be verified during the KYC process when you request your first withdrawal. After submitting your details, you'll receive a confirmation email with a verification link. Click on this link to activate your account, and you'll be ready to make your first deposit and start playing. The entire process typically takes less than five minutes.

Free Spins Casino offers a variety of secure payment methods to accommodate our players' preferences. We currently accept Visa, MasterCard, Trustly, PugglePay, Skrill, Neteller, PaySafeCard, iDeal, Ukash, and Bank Wire Transfer. Each method ensures your transactions are processed securely and efficiently. Most deposits are credited to your account instantly, allowing you to start playing right away. The minimum deposit amount varies by payment method but typically starts at $10. Please note that while we primarily operate using EUR currency, our system will automatically convert your local currency if needed. For withdrawals, you can use most of the same methods, and you also have the option to request a Reverse Withdrawal if you change your mind about cashing out.

Free Spins Casino offers a generous welcome bonus designed to give new players an exciting start. Our current welcome offer provides free spins depending on your deposit amount – the more you deposit, the more free spins you'll receive. The exact number of free spins varies based on ongoing promotions, but all new players are eligible for this bonus upon their first deposit. To claim the welcome bonus, simply make your initial deposit and the free spins will be credited to your account automatically. Remember that these bonuses come with wagering requirements that must be completed before any winnings can be withdrawn. Full terms and conditions are available on our Promotions page, and we recommend reviewing them carefully to understand all bonus requirements. This welcome offer is just the beginning of many exciting promotions available at Free Spins Casino.

Free Spins Casino occasionally offers No Deposit Bonus codes as part of special promotions. These codes allow you to claim free spins or bonus funds without making a deposit. When available, these codes are typically shared through our newsletter, SMS campaigns, or on our promotions page. To stay updated on the latest No Deposit Bonus offers, we recommend subscribing to our newsletter and checking our promotions page regularly. When using a No Deposit Bonus code, simply enter it in the designated field when prompted during registration or in the cashier section. Keep in mind that No Deposit Bonuses usually come with specific terms, including wagering requirements and maximum cashout limits. Always read the associated terms and conditions carefully to understand how to maximize these bonuses.

Wagering requirements at Free Spins Casino determine how many times you need to play through your bonus funds before you can withdraw any associated winnings. For example, if you receive a $10 bonus with a 35x wagering requirement, you'll need to place bets totaling $350 before withdrawing any winnings from that bonus. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute less (often 10-20%) or nothing at all. It's important to check the specific contribution percentages in our bonus terms. The casino tracks your wagering progress automatically, and you can check your remaining requirements in your account dashboard. Wagering requirements must be completed within a specified timeframe (usually 30 days), and exceeding this period may result in forfeiture of the bonus and any associated winnings. Always review the complete terms and conditions for each specific bonus offer.

Withdrawal processing times at Free Spins Casino vary depending on your chosen payment method. After requesting a withdrawal, our team first reviews it as part of our security procedures, which typically takes 24-48 hours. Once approved, e-wallet withdrawals to Skrill and Neteller are usually processed instantly, allowing you to receive your funds within minutes. Bank transfers typically take 3-5 business days to reach your account, while card withdrawals to Visa and MasterCard can take 2-5 business days. If this is your first withdrawal, you'll need to complete our verification process by submitting identification documents, which may extend the processing time slightly. You can check the status of your withdrawal in the cashier section of your account. If you change your mind after requesting a withdrawal, you can use our Reverse Withdrawal Request feature during the pending period to cancel it and return the funds to your casino balance.

Free Spins Casino offers an extensive collection of games from top-tier providers including NetEnt, Amatic Industries, and Portomaso Gaming. Our slot selection features popular titles with various themes, paylines, and bonus features to suit every preference. You'll find classic 3-reel slots, modern video slots with immersive graphics, and progressive jackpot games offering life-changing prize pools. Beyond slots, we provide a comprehensive table game selection including multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by Portomaso Gaming, delivers an authentic casino experience with real dealers streaming in high definition. You can interact with dealers and other players while enjoying games like live blackjack, roulette, and baccarat. New games are added regularly to keep our library fresh and exciting, so there's always something new to discover at Free Spins Casino.

Yes, Free Spins Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The mobile version maintains the same user-friendly interface as our desktop site, with intuitive navigation and responsive design that adapts to different screen sizes. You'll have access to most of our game library, including slots from NetEnt and Amatic Industries, which are specifically designed to perform well on mobile devices. All account functions are available on mobile, including deposits, withdrawals, claiming bonuses, and contacting customer support. The mobile platform uses the same security protocols as our desktop site, ensuring your personal and financial information remains protected while gaming on the go.

Free Spins Casino is committed to providing a fair gaming environment through multiple safeguards. All our games use Random Number Generators (RNGs) that ensure completely random and unbiased outcomes for every spin, card dealt, or dice rolled. These RNGs are regularly tested and certified by independent third-party agencies to verify their fairness and randomness. Our game providers—NetEnt, Amatic Industries, and Portomaso Gaming—are industry leaders who adhere to strict standards and regulations regarding fair play. We publish the theoretical Return to Player (RTP) percentages for our games, allowing players to make informed choices about which games to play. Additionally, Free Spins Casino operates under a valid gaming license that requires us to maintain fair gaming practices and transparent operations. We're committed to responsible gambling and providing players with tools to maintain control over their gaming activities, including deposit limits, self-exclusion options, and reality checks.

Free Spins Casino requires verification documents as part of our Know Your Customer (KYC) process, which helps prevent fraud and comply with regulatory requirements. Typically, you'll need to provide: 1) Proof of identity (a clear copy of your passport, driver's license, or national ID card); 2) Proof of address (a utility bill, bank statement, or official government letter dated within the last three months); and 3) Proof of payment method (a photo of your credit/debit card showing the last four digits and your name, or a screenshot of your e-wallet account). For enhanced security, you can black out the middle digits of your card number and the CVV code. Documents should be submitted through your account dashboard in the 'Verification' section. The verification process usually takes 24-48 hours to complete, and you'll receive an email confirmation once approved. We recommend completing verification shortly after registration rather than waiting until your first withdrawal request to avoid delays.

Free Spins Casino offers reliable customer support through multiple channels to address any questions or concerns you might have. Our support team is available 24/7 and can be reached via email at service@freespinscasino.com for detailed inquiries. For more urgent matters, you can call our support line at +356-277-815-54 to speak directly with a representative. While we currently don't offer live chat support, our team is committed to responding to all email inquiries within 24 hours, though most responses are sent much sooner. Our support team is trained to handle a wide range of issues, from technical problems and account questions to bonus inquiries and responsible gambling support. We provide assistance in English, with additional languages potentially available depending on staff availability. Before contacting support, you might want to check this FAQ section, as many common questions are already answered here.

Free Spins Casino takes responsible gambling seriously and provides various tools to help players maintain control over their gaming activities. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit into your account. Time limits can be established to restrict how long you can play in a single session, with notifications when you're approaching your set time. Self-exclusion options are available if you need a break from gambling, ranging from short cooling-off periods to longer-term exclusions. Our reality check feature sends periodic reminders about how long you've been playing and your net wins or losses during that session. We also provide a self-assessment test to help you evaluate your gambling habits and identify potential issues early. Additionally, Free Spins Casino displays information about responsible gambling organizations that offer free counseling and support. You can access all these tools through the 'Responsible Gambling' section of your account settings.

Free Spins Casino employs industry-leading security measures to protect your personal and financial information. We use advanced SSL (Secure Socket Layer) encryption technology to ensure all data transmitted between your device and our servers remains private and secure. Our privacy policy clearly outlines how we collect, use, and store your information, and we never share your personal details with unauthorized third parties. We maintain strict data protection protocols that comply with current regulations, including regular security audits and updates to our systems. All payment transactions are processed through secure payment gateways that adhere to PCI DSS (Payment Card Industry Data Security Standard) requirements. Our staff members undergo regular training on data protection and privacy practices to ensure they handle your information appropriately. Additionally, we implement multiple layers of security for account access, including password protection and optional two-factor authentication. You can review our full privacy policy on our website for more detailed information about our data security practices.